Brixton Carpet Cleaners Service Terms and Conditions
These Terms and Conditions set out the basis on which Brixton Carpet Cleaners provides cleaning services to domestic and commercial customers. By making a booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below.
Customer means the person, company, or organisation that requests or receives services from Brixton Carpet Cleaners.
Services means carpet, upholstery, rug, and related cleaning or treatment services, as well as any ancillary services agreed between the Customer and Brixton Carpet Cleaners.
Premises means the property or location where the Services are to be carried out.
Agreement means the contract between the Customer and Brixton Carpet Cleaners incorporating these Terms and Conditions and any written or verbal confirmation of booking.
2. Scope of Services
Brixton Carpet Cleaners provides professional carpet and related cleaning services at residential and commercial premises within its service area. The specific Services to be provided will be agreed at the time of booking and confirmed by us. The Customer is responsible for ensuring that the description of the Services requested is accurate and complete.
We reserve the right to refuse to provide Services that fall outside our usual scope or which we reasonably consider unsafe, unlawful, or inappropriate, including but not limited to cleaning in hazardous environments, dealing with contamination that requires specialist handling, or extreme conditions beyond standard professional cleaning.
3. Booking Process
3.1 Bookings can be made by the Customer through our accepted booking channels. When making a booking, the Customer must provide accurate information about the Premises, the areas or items to be cleaned, access arrangements, parking availability, and any specific concerns or requirements.
3.2 A booking is not confirmed until it has been accepted by Brixton Carpet Cleaners. Acceptance may be communicated verbally or in writing. We may, at our discretion, request additional information before confirming a booking.
3.3 For some Services, we may provide an estimated price based on the information supplied by the Customer. This estimate may be subject to change after a site visit or upon arrival if the actual condition, size, or nature of the work differs from the information originally provided.
3.4 The Customer is responsible for ensuring that a responsible person is available at the Premises at the agreed time to grant access and discuss any specific requirements. If the Customer will not be present, access instructions must be clearly agreed in advance.
4. Pricing and Quotations
4.1 Prices for Services may be provided as fixed fees or estimates. Fixed fees apply only to work clearly defined in advance. If during the course of the work additional tasks are requested or required, we may revise the fee accordingly.
4.2 Estimates are based on information provided by the Customer and our assessment of typical conditions. Where the actual work required exceeds what is reasonably foreseeable from that information, we will inform the Customer as soon as practicable and agree any additional charges before proceeding.
4.3 Unless stated otherwise, all prices are in pounds sterling and inclusive or exclusive of applicable taxes as required by law. Any applicable taxes will be clearly identified on invoices.
4.4 We reserve the right to change our pricing structure at any time. Changes will not affect confirmed bookings made before the change, unless the scope of work is varied by the Customer.
5. Payments and Invoicing
5.1 Payment is due in accordance with the payment terms notified at the time of booking. This may include payment on completion, payment in advance, or payment within a specified period after the invoice date for business Customers.
5.2 Accepted payment methods will be communicated during the booking process. The Customer must ensure that the chosen method is valid and that sufficient funds are available at the time payment is due.
5.3 Where a deposit is required, the booking is not secured until the deposit has been received. Deposits may be non-refundable in the event of late cancellation or failure to provide access, as set out in the cancellation section below.
5.4 If payment is not received by the due date, Brixton Carpet Cleaners reserves the right to charge interest on the overdue amount at the statutory rate applicable in the United Kingdom and to recover all reasonable costs incurred in pursuing overdue sums.
5.5 For repeat or contract Customers, separate invoicing arrangements may be agreed in writing. If such arrangements are not honoured, we may suspend or cancel further Services until outstanding balances are settled.
6. Cancellations, Rescheduling and Access
6.1 The Customer may cancel or reschedule a booking by giving reasonable notice. Specific notice periods and any applicable charges will be communicated at the time of booking. As a general guideline, cancellations or rescheduling with insufficient notice may incur a fee to cover allocated staff time and lost opportunities.
6.2 If the Customer fails to provide adequate access to the Premises at the agreed time, or if our operatives are unable to commence work for reasons within the Customer's control, this may be treated as a late cancellation and may incur the applicable charge or loss of deposit.
6.3 Brixton Carpet Cleaners reserves the right to cancel or reschedule a booking due to circumstances beyond our reasonable control, including but not limited to extreme weather, transport disruption, staff illness, or equipment failure. In such cases, we will offer an alternative appointment as soon as reasonably possible and any prepayments for unperformed Services will be applied to the rescheduled booking or refunded.
6.4 We may refuse or cancel a booking if the Premises are considered unsafe, if there is evidence of abusive or threatening behaviour, or if the Customer has a history of non-payment or serious breach of these Terms and Conditions.
7. Customer Obligations and Preparation
7.1 The Customer is responsible for ensuring that the Premises are ready for cleaning. This includes moving fragile items, valuables, and small furnishings where reasonably possible and highlighting any delicate surfaces, pre-existing damage, or areas of concern.
7.2 Heavy furniture and items that cannot be safely moved by one person may remain in place. We do not accept responsibility for cleaning areas that are inaccessible due to furniture or obstructions that the Customer has not moved.
7.3 The Customer must ensure that there is running water, electricity, and adequate lighting at the Premises on the day of service unless alternative arrangements have been expressly agreed.
7.4 Children, pets, and vulnerable persons should be kept away from the work area during and immediately after cleaning, particularly where machinery, cables, or cleaning solutions are in use.
8. Standard of Service and Results
8.1 Brixton Carpet Cleaners will provide the Services with reasonable skill and care in accordance with industry practices for professional cleaning.
8.2 While we use suitable cleaning methods and products to achieve the best possible outcome, we cannot guarantee the removal of all stains, odours, or marks. Some staining may be permanent and some materials may react unpredictably to cleaning solutions despite appropriate testing.
8.3 Any times for completion of the Services are estimates only and may vary depending on the condition of the items being cleaned and circumstances at the Premises.
9. Liability and Limitations
9.1 Nothing in these Terms and Conditions limits or excludes liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence or for fraud or fraudulent misrepresentation.
9.2 Subject to the above, Brixton Carpet Cleaners will not be liable for any indirect, consequential, or purely economic loss, including but not limited to loss of profit, loss of business, loss of opportunity, or loss of goodwill arising out of or in connection with the provision of the Services.
9.3 Our total liability for any direct loss or damage arising from our performance or non-performance of the Services, whether in contract, tort, or otherwise, shall not exceed the price paid or payable for the relevant Services, except where a higher amount is required by law.
9.4 The Customer must notify us as soon as reasonably practicable of any claim or complaint relating to the Services, and in any event within a reasonable time after the issue becomes apparent. We will investigate and, where appropriate, offer to rectify the issue, provide a partial refund, or otherwise resolve the matter in line with our obligations.
9.5 We are not responsible for pre-existing wear, damage, fading, discolouration, or defects in carpets, fabrics, or furnishings, nor for damage that arises from inherent weaknesses or poor installation. This includes but is not limited to shrinkage, colour bleeding, or separation of seams where industry-standard methods have been used.
9.6 Brixton Carpet Cleaners is not liable for any loss or damage arising from failure by the Customer to follow aftercare advice, including recommended drying times and ventilation.
10. Waste Handling and Environmental Regulations
10.1 Brixton Carpet Cleaners will handle waste and used materials arising directly from the provision of the Services in accordance with applicable waste and environmental regulations in the United Kingdom.
10.2 Waste produced during the cleaning process, such as extracted soiling, used consumables, and packaging, will be disposed of responsibly. Where necessary, specific waste streams will be segregated and handled in line with regulatory requirements.
10.3 The Customer remains responsible for any waste at the Premises that is not generated by our Services. We do not operate as a general waste removal contractor and will not remove bulk household waste, construction debris, or hazardous materials unless expressly agreed and appropriately licensed.
10.4 If, during the course of our work, we encounter suspected hazardous substances, such as unknown chemical residues or materials that may require specialist treatment, we may suspend work and recommend that the Customer obtains professional advice. Resumption of Services will be at our discretion and may incur additional charges.
11. Health, Safety and Access Requirements
11.1 Brixton Carpet Cleaners takes health and safety seriously and expects Customers to cooperate in maintaining a safe working environment. The Customer must inform us of any known hazards at the Premises, including but not limited to loose flooring, exposed wiring, or restricted ventilation.
11.2 Our operatives are instructed not to undertake tasks that they reasonably consider unsafe, including climbing on unstable furniture, using unauthorised equipment, or working in areas that present unacceptable risk.
11.3 Where parking restrictions or access limitations apply, the Customer should inform us in advance and, where possible, arrange suitable parking or access permissions. Any parking charges or penalties incurred as a result of insufficient information may be charged to the Customer.
12. Personal Data and Confidentiality
12.1 Brixton Carpet Cleaners collects and uses personal data necessary to arrange and deliver the Services, such as names, addresses, and booking details. Personal data will be handled in accordance with applicable data protection laws in the United Kingdom.
12.2 We will only share Customer information where necessary to perform the Services, comply with legal obligations, or with the Customer's consent.
12.3 Our staff will treat information about the Premises and the Customer as confidential and will not disclose it to third parties except where required by law or as necessary to provide the Services.
13. Complaints and Dispute Resolution
13.1 If the Customer is dissatisfied with any aspect of the Services, they should contact us as soon as possible with details of the issue. We will investigate and seek to resolve the matter promptly and fairly.
13.2 Where appropriate, we may arrange a revisit to inspect and, if reasonable, to remedy any aspect of the work that does not meet the agreed standard, subject to the limitations set out in these Terms and Conditions.
13.3 If a dispute cannot be resolved directly, either party may pursue their rights through the courts of the relevant jurisdiction as set out below.
14. Amendments to These Terms
14.1 Brixton Carpet Cleaners may update or amend these Terms and Conditions from time to time to reflect changes in the law, our business operations, or industry practices.
14.2 The version in force at the time of the Customer's booking will apply to that booking. Continued use of our Services after changes take effect constitutes acceptance of the updated Terms and Conditions.
15. Governing Law and Jurisdiction
15.1 These Terms and Conditions, and any Agreement between the Customer and Brixton Carpet Cleaners, are governed by and shall be construed in accordance with the laws of England and Wales.
15.2 Any dispute arising out of or in connection with these Terms and Conditions or the provision of the Services shall be subject to the exclusive jurisdiction of the courts of England and Wales, except that consumers resident elsewhere in the United Kingdom may be entitled to bring proceedings in their local courts as permitted by law.
16. General Provisions
16.1 If any provision of these Terms and Conditions is held to be invalid, illegal, or unenforceable by a court or competent authority, the remaining provisions shall continue in full force and effect.
16.2 No failure or delay by Brixton Carpet Cleaners in exercising any right or remedy under these Terms and Conditions shall constitute a waiver of that or any other right or remedy.
16.3 The Customer may not assign or transfer their rights or obligations under these Terms and Conditions without our prior written consent. We may assign or subcontract our rights and obligations where this does not reduce the level of service provided to the Customer.
16.4 These Terms and Conditions, together with any written or verbal confirmation of booking, constitute the entire agreement between the Customer and Brixton Carpet Cleaners in relation to the Services and supersede any previous representations or agreements, whether oral or written.